--- title: Cloud Terms and Conditions description: Terms and Conditions --- [Skip to content](https://help.sidos.com/cloud-terms-and-conditions#main-content) English Show submenu for translations [More support](https://help.sidos.com/kb-tickets/new) [![Sidos](https://help.sidos.com/hs-fs/hubfs/social-suggested-images/www.sidos.comwp-contentuploads202303sidos-logo-white.png?width=120&height=36&name=www.sidos.comwp-contentuploads202303sidos-logo-white.png)](https://help.sidos.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.sidos.com/kb-tickets/new) - [Sidos Cloud](https://app.sidos.com/) [Sidos Cloud](https://app.sidos.com/) Sidos Help Center - There are no suggestions because the search field is empty. 1. [Sidos Help Center](https://help.sidos.com/) 2. [Getting started](https://help.sidos.com/getting-started) # Cloud Terms and Conditions **Last update September 25, 2026 ** ### **General terms for Sidos cloud service and Sidos wave equipment** These general terms (“Terms”) apply to the provision of Sidos Cloud service (“Service”) and Sidos Wave measurement device (“Equipment”) by Sidos Systems (“Service Provider”) to its or its reseller’s customer (“Customer”). ### 1. Right to use Customer and its authorized users are entitled to use the Service and Equipment against the payment of the agreed fees and according to these Terms and other rules and instructions possibly issued by Service Provider. Only the agreed number of individual authorized users of the Customer (“Authorized Users”) are allowed to access and use the Service. Any unauthorized use of the Service is strictly prohibited. Users to whom Customer grants access to the Equipment are allowed to use the Equipment at Customer’s risk. The Customer shall be responsible for any unauthorized use of the Service conducted with its Authorized Users’ usernames and/or passwords. All user accounts are strictly personal, and access thereto may not be shared. Service Provider has the right to disable any username, password, or other identifier and/or suspend access to the Service, by any Customer or its Authorized Users at any time if, in Service Provider’s opinion, the Customer or any Authorized User may have violated any provision of the Terms of any commercial agreement signed with the Service Provider or its reseller (“Agreement”). The Customer shall use all reasonable efforts to prevent unauthorized access to, or use of, the Service. In the event of or if the Customer or its authorized user has a reason to suspect any unauthorized access or use of the Service, or if any password has been revealed to a third party, Customer must promptly notify the Service Provider. ### 2. Content of the Service The Service includes: Agreed access to Sidos Cloud software; Agreed user training and instruction; Free client service by e-mail and over the phone during normal working hours in Finland; and Correcting all material malfunctions in the Service within reasonable time after the Customer has informed the Service Provider of a malfunction; all as specified in the Agreement. Usage of the Service requires Equipment that Service Provider provides for the use of Customer during the agreed period against the monthly Service fee. Unless otherwise agreed in the Agreement, one piece of Equipment is included in the Service fee. Customer is entitled to use the Equipment and the Service to perform Wi-Fi network tests and measurements during the term of the Service. Results, measurements and collected data will be stored in the system of Sidos Systems. Service Provider is entitled to use subcontractors and other partners to provide the Service. Service Provider endeavours to ensure that the Service would be usable without major interruption. Service Provider does not, however, accept responsibility for the seamless, timely and correct operation of the Service. Customer accepts that Service usage may be monitored, and data may be used to improve the Service. ### 3. Delivery of Equipment and Service Service Provider endeavours to deliver the Equipment and make the Service available at the time agreed with Customer. Customer will inform Service Provider immediately of any damage possibly incurred during the shipping of the Equipment. Service Provider will inform Customer of any possible delays. ### 4. Service price The Price of the Service will be agreed in the Agreement. ### 5. Title and rights to the Service and Equipment The Title to and all Intellectual Property Rights in and to the Equipment belong to Sidos Systems. The Title and any and all Intellectual Property Rights in and to the Service, the systems and software providing the Service, and all materials, delivered or to be delivered by Service Provider, as well as any copies, modifications, translations, amendments and derivatives thereof belong to Sidos Systems. The Title and any and all Intellectual Property Rights in and to the data entered into the Service by the Customer (“Customer Data”) shall belong to the Customer. Sidos Systems is entitled to use the information provided by and to the Service and the Equipment such as the Customer Data, measurements, compilations and reports as well as any feedback and improvement suggestions made by Customer without charge e.g. to develop its products and services and otherwise as it deems fit. Such use requires that the identity of Customer will not be disclosed or revealed. Subject to Customer’s payment of the fees payable under the respective Agreement, Customer is granted a non-exclusive and non-transferable right to use the Service, the Equipment and the information produced by the Service related to Customer during the term of the respective Agreement for Customer’s internal use in the form provided or made available by Service Provider. The reports generated during the term of the Agreement can be used also after the term of the Agreement for Customer’s internal business purposes. “Intellectual Property Rights” for the purposes of these terms means any and all patents, utility models, designs, copyright, domain names, trademarks, trade names and any other intellectual property rights, whether registered or not and applications for any of the aforementioned respectively as well as any trade secrets. ### 6. Use and care of the Equipment and the Service Customer shall store the Equipment in a safe place to prevent any damage to it. Customer and users authorized by it shall move and use the Equipment carefully and safely and follow the usage instructions and safety guidelines documented in the user manuals. Sidos Systems may implement changes to the Equipment and the Service. Service Provider is responsible for normal wear and tear of the Equipment and will, in case of Equipment failure, either service or replace the Equipment with equivalent or similar equipment as part of the Service. Customer is responsible for loss, damage and theft to the Equipment owned by Sidos Systems. Any damage that is not due to normal wear and tear in normal use, such as usage against instructions or damage or loss caused by external factors is at Customer’s risk. Customer will notify Service Provider of suspected errors in the Equipment, to Service Provider’s help desk as specified by Service Provider and Service Provider shall repair or replace the equipment. Replacement equipment may also be refurbished equipment. Customer shall send the faulty Equipment to Service Provider as instructed by Service Provider. Returned Equipment shall be packaged in the original Equipment box provided by Service Provider. Shipping costs will be borne by Service Provider. Service Provider is entitled to charge for shipping, repair and the replacement price of non-repairable Equipment due to other issues than such faults that Service Provider is responsible for. Price of Equipment will, in such a case, be determined based on prices agreed or, if not agreed, based on Service Provider’s normal price list. The Service will be provided over general communications networks. Service Provider will endeavor to inform Customer if the Service is temporarily not accessible or available due to repair, updates, maintenance or reasons not attributable to Service Provider, including but not limited to unavailability of communications networks. Customer accepts that the Service is not always available. Service Provider shall correct errors in the Service within reasonable time and restore the Service as soon as the problems have been fixed. Customer shall at its own risk ensure that the Equipment and the Service are suitable for their purposes and are suitable to be operated in Customer’s environment. Service Provider does not accept any responsibility for errors or damage that occur due to Customer not complying with instructions provided by Service Provider. ### 7. Security and data protection Both parties will ensure that its information systems and communications networks are secured. Neither party is liable for the security of general communications networks or its potential errors or for any issues outside its own control or for any damages possibly caused because of such issues and factors that affect the Service. Both parties will comply with applicable laws, regulations and other applicable rules and practices when processing personal data. Users of the Service will need to register. Their data will be recorded in the user and/or customer register of Sidos Systems. Sidos Systems will process users’ personal data carefully according to the data protection statement of the Service and applicable data protection legislation. ### 8. Confidentiality Parties (i) shall keep confidential all information received from the other party that has been classified as confidential or that the receiving party should reasonably consider as confidential taking into account the nature of the information or circumstances under which the information is presented (“Confidential Information”); (ii) shall not disclose Confidential Information of the other Party to third parties and (iii)shall not use Confidential Information for any other purposes than the purposes agreed to in these Terms. Without limiting the general definition above, the structure of the Service, the Equipment, the software included in them and the documentation delivered by Service Provider are all Confidential Information of Service Provider. Customer shall not, and will not permit any person, directly or indirectly, to reverse engineer, disassemble, reconstruct, decompile, translate, modify or copy the Equipment or Service. Customer agrees not to open or disassemble, or otherwise tamper with the Equipment. Any evidence to the contrary entitles Sidos Solutions to charge a full hardware replacement price for such piece of Equipment in addition to other remedies under the Agreement. Either party may disclose Confidential Information to its employees and partners who need to know the Confidential Information for the purpose of the fulfillment of the purpose of the Agreement, provided that it has agreed with such parties on a confidentiality provision substantially similar as that herein. The party disclosing information is liable for the compliance by these parties to these Terms. This confidentiality obligation shall not apply to information: (i) which at the time of disclosure is or later becomes generally available or otherwise public through no breach of the party receiving the information; (ii) which was in the possession of the receiving party without a confidentiality or non-use obligation prior to receipt of the same from the other party; (iii) which the receiving party receives from a third party who did not breach an obligation of confidentiality when disclosing the information; (iv) which the receiving party can prove the receiving party has developed independently without using the Confidential Information of the other Party; or (v) which the receiving party is obliged to disclose pursuant to an order by an authority or court or otherwise in accordance with the law. Without limiting the foregoing, Sidos Systems shall have the right to utilize the general know-how, skills and expertise that its and its subcontractors’ personnel have learned whilst performing the Services. Unauthorized disclosures of Confidential Information that are caused by security breaches or other similar causes are not regarded as a breach of the above confidentiality obligation as long as the party has used reasonable care in protecting the Confidential Information from such causes. ### 9. Force Majeure Service Provider shall not be liable for non-performance of the Agreement that is caused by factors due to an impediment beyond its control, the consequences of which it could not reasonably have avoided or overcome. Such events of force majeure include, but are not limited to, fire, natural disasters, strikes and other labor disputes, war, prevention of deliveries of key suppliers, damage to production facilities or import or export restrictions by authorities. ### 10. Term and return of the Equipment The term of the agreement and scope of the Services ordered are stated in the Agreement. Customer shall return the Equipment to Service Provider in its original box within fourteen days from the end of the term in working condition as instructed by Service Provider. In case the Customer fails to return the Equipment, or is unable to return the Equipment due to loss, theft or other similar reason, or if the returned Equipment is in a condition that is beyond reasonable wear and tear, the Customer shall pay the full Equipment replacement price. For avoidance of doubt, paying the full Equipment replacement price does not invalidate the prohibition of disassembly and reverse engineering. ### 11. Limitation of liability Either Party shall have no liability for any indirect, incidental or consequential damages arising under or in connection with these Terms and any Agreement including but not limited to loss of profit, revenue, production or savings, or for other economic damages due to the Service or the Equipment not being able to be used, or not performing as intended. In no event shall either party’s aggregate maximum liability to the other Party exceed the amount of the net prices payable by Customer for the Service during the last six months preceding any claim. The limitations of liability shall not apply to damages caused by gross negligence or intentional act. ### 12. Governing Law and Disputes If not otherwise agreed in writing, these Terms, shall be construed and governed in accordance with the laws of Finland excluding its choice of law provisions and the UN Convention on Contracts for the International Sale of Goods. The parties will endeavour to settle all disputes amicably. If they are not able to do that, the disputes and claims related to the Agreement will be settled definitively in arbitration in accordance with the arbitration rules of the Finnish Chamber of Commerce by a single arbitrator. The parties agree that the arbitration and all related material and information are Confidential Information. The arbitration shall take place in Helsinki, Finland, and shall be conducted in English.     - [Getting started](https://help.sidos.com/getting-started#main-content) - [Accounts & Sharing](https://help.sidos.com/getting-started#accounts-sharing) - [Wave & Mobile App](https://help.sidos.com/getting-started#wave-mobile-app) - [Accessories and Mounting](https://help.sidos.com/getting-started#accessories-and-mounting) - [Buildings and Projects](https://help.sidos.com/buildings-and-projects) - [Surveys, Planner and More](https://help.sidos.com/surveys-planner-and-more#main-content) - [Sidos AI](https://help.sidos.com/surveys-planner-and-more#sidos-ai) - [AP on a Stick (APoS)](https://help.sidos.com/surveys-planner-and-more#ap-on-a-stick-apos) - [Survey](https://help.sidos.com/surveys-planner-and-more#survey) - [Deep Survey](https://help.sidos.com/surveys-planner-and-more#deep-survey) - [Planner](https://help.sidos.com/surveys-planner-and-more#planner) - [Micro Apps](https://help.sidos.com/micro-apps) - [Reporting](https://help.sidos.com/reporting) - [Troubleshooting Guides](https://help.sidos.com/troubleshooting-guides) - [Release Notes](https://help.sidos.com/release-notes) - [Blog](https://help.sidos.com/blog) - [Community](https://help.sidos.com/community) [![Sidos](https://help.sidos.com/hs-fs/hubfs/Sidos%20Logo_black.png?width=120&height=52&name=Sidos%20Logo_black.png "Sidos")](https://www.sidos.com/) sidos.com Help Center Copyright © 2026, Sidos Systems